Terms & Conditions

• You must provide accurate account information and keep your credentials secure. You're responsible for all activity under your account.
• You must be at least 18 years old (or the age of majority in your jurisdiction) and legally able to enter this agreement.
• You are responsible for the content you publish and send, and for having the right to contact your recipients under the laws that apply to you.
• You agree to follow the rules of the channels you connect (for example, platform policies of Meta, Google/YouTube, X, Pinterest, LinkedIn, and telecom carriers) and all applicable laws.

• Tenant Admin — the person who registers an organisation account. The Admin is responsible for managing staff, subscription, billing, and channel connections within their organisation.
• Staff — users invited by the Admin. Staff members can access features as permitted by the Admin's plan and the permissions assigned to them. The Admin is responsible for the actions of their staff members on the platform.
• You must not share account credentials with third parties or allow unauthorised persons to access your account.
• If you suspect unauthorised access, you must notify us immediately at info@ligicomms.in and change your password.

Do not use LigiComms to:

• Send spam, unsolicited bulk messages, or content that violates anti-spam laws.
• Publish or send unlawful, harmful, defamatory, obscene, or fraudulent content.
• Message people without the consent your local law requires.
• Impersonate others or misrepresent your affiliation with any person or entity.
• Attempt to gain unauthorised access to the platform, other users' accounts, or our infrastructure.
• Use the platform for any activity that violates export controls or sanctions.
• Reverse-engineer, decompile, or attempt to extract the source code of the platform.

Everything you create and upload — posts, videos, contact lists, templates, brand assets — remains yours. You grant us only the limited permission needed to store, process, and deliver it to the channels you choose. We claim no ownership over your content, and we don't use your contact lists for anything except delivering your campaigns.

You represent that you have all necessary rights to the content you upload and that it does not infringe any third party's intellectual property, privacy, or other rights.

• Access to LigiComms requires an active subscription plan. A free trial is granted automatically on registration.
• Paid plans are available in monthly, quarterly, and yearly billing cycles. Prices are displayed in the applicable currency at the point of purchase.
• You may upgrade your plan at any time. Upgrades take effect immediately, and the new billing cycle starts from the upgrade date.
• Downgrades are not supported. You may let your current plan expire and then subscribe to a different plan.
• Renewal of the same plan stacks remaining time — you don't lose unused days on a renewal.
• Prices are in Indian Rupees. Applicable Indian taxes (GST, once we are registered) and the payment-gateway fee are shown and calculated at checkout before you pay.
• Discount coupons may be applied at checkout. A coupon is one-time per account and cannot reduce the payment below the minimum chargeable amount.
• If your subscription expires, access to the platform is restricted until you renew. Your data is retained during this period.

Certain platform actions — publishing to X/Twitter — consume credits from a pre-paid credit wallet denominated in Indian rupees (₹).

• You recharge the wallet in Indian rupees. The amount you choose plus any applicable tax and a payment-processing fee is charged to your payment method.
• Credits are deducted at the time of dispatch. If a send or publish fails, the credit is automatically refunded to your wallet.
• Your current rates are visible on your dashboard. The platform operator sets customer prices, and you are charged only the published rate.
• Wallet credits do not expire while your account is active.
• Wallet balance is non-transferable between tenants and non-exchangeable for cash.

• Subscription fees — once a subscription payment is confirmed and the plan is activated, no refund is issued, whether for partial use, early cancellation, or unused time.
• Wallet recharges — once funds are added to your credit wallet, they are non-refundable and non-transferable.
• Automatic credit refunds — if a message or publish action fails on the platform's side, the credit consumed for that action is automatically returned to your wallet. This is an internal wallet adjustment, not a payment refund.
• Exceptions — if a payment was processed due to a verifiable technical error on our side (e.g., duplicate charge), contact us at info@ligicomms.in and we will investigate and correct the error.

Nothing in this section limits consumer rights that cannot be excluded under your local law.

• The LigiComms platform, its source code, design, features, documentation, and the LigimeX and LigiComms names and marks are the property of LigimeX.
• Your subscription grants you a limited, non-exclusive, non-transferable licence to use the platform for your business operations during the subscription term.
• You may not copy, modify, distribute, sell, or lease any part of the platform, nor may you reverse-engineer or attempt to extract its source code.
• Feedback or suggestions you provide about the platform may be used by us to improve the product without obligation to you.

We work hard to keep LigiComms available and reliable, but the service is provided "as is" without warranties of uninterrupted operation.

• Planned maintenance windows are communicated in advance where possible.
• Delivery through third-party channels depends on those providers — their outages, policy changes, rate limits, or regional restrictions are outside our control.
• Scheduled posts that miss their delivery window due to a platform outage are flagged (not silently sent late) so you can decide what to do.

• We may suspend or restrict your account if we reasonably believe you have violated these terms, the acceptable-use policy, or applicable law.
• We will make reasonable efforts to notify you before or promptly after a suspension, unless prohibited by law or where immediate action is necessary to protect the platform or other users.
• If your subscription expires and is not renewed, your account will be restricted (not deleted). Your data remains intact so you can renew and resume.
• You may permanently delete your account from your dashboard profile at any time. Deletion is immediate and blocks all staff access. A one-time reactivation link is emailed to the Admin; after its validity window, the deletion is final. See our Privacy Policy for details.
• We reserve the right to terminate the service entirely with 90 days' notice, in which case we will provide data-export assistance.

To the extent permitted by law, LigiComms and LigimeX are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the service, including but not limited to lost profits, lost data, or business interruption.

Our total aggregate liability for any claims arising under these terms is limited to the amount you paid us in the preceding 12 months.

Nothing in these terms removes rights that cannot be excluded under Indian law, including your rights as a consumer under the Consumer Protection Act, 2019.

LigiComms is offered in India, to businesses in India. Billing, pricing and tax are built for India only — subscriptions are charged in Indian Rupees through an Indian payment gateway, and we cannot currently accept payment from any other country.

The platform is reachable over the internet, so you may be able to open it while travelling; that does not make it available in your country, and we make no claim that using it from outside India is lawful there. Some channels and features are also limited by what the underlying provider allows in a given region, which is outside our control.

These terms are governed by the laws of India, and the courts at Lucknow, Uttar Pradesh have exclusive jurisdiction over any dispute arising from them.

Before filing any formal dispute, both parties agree to attempt resolution through good-faith discussion for at least 30 days. We'd much rather solve any issue directly than in a courtroom.

We may update these terms from time to time. If we make material changes, we'll let you know by email or inside the product at least 15 days before they take effect. Continuing to use the service after changes take effect means you accept the updated terms.

Need clarification on anything here? Reach us via our contact page or email info@ligicomms.in.